When traveling to Dubai, it may happen that the internet does not work properly with your eSIM. Very often, this is due to choosing the wrong internet package. Here's what you need to do:
1. Check your package
Make sure you have selected the correct package for Dubai and not another region. An incorrect package is the most common reason why the connection does not work.
2. Restart the eSIM profile
If you've chosen the right plan, try disabling and re-enabling the eSIM profile on your phone. Many cases are resolved with just a simple restart.
3. Check network settings
Make sure Data Roaming is turned on and that the local network in Dubai is automatically selected.
4. Contact 24/7 support
If the steps above do not work, contact the KudoSIM team for immediate assistance. Our agents are always ready to help you.
Note: This issue is common when users choose the wrong plan. By following these steps, most customers fix it immediately.