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Terms of Use

Last Updated: September 16, 2025

Welcome to KudoSIM LLC , your trusted provider of eSIM services for international travel. By using our services, you agree to these terms of use. Please read them carefully before proceeding.

1. Service Description

KudoSIM offers eSIM services for users traveling internationally, enabling them to access mobile networks without a physical SIM card. Users can select and activate different mobile data plans for specific locations.

2. Use of the Service

  • User Responsibility: You are responsible for all activity that occurs under your account and must protect your login credentials. Unauthorized use of the service is prohibited.
  • Device security: You should ensure that your device is protected against unauthorized access.
  • Compatibility: It is your responsibility to verify whether your device supports eSIM technology before purchase.
  • Changes to the service: KudoSIM may modify or discontinue parts of the service at any time without prior notice.

3. eSIM activation

  • The user is responsible for the correct installation and activation of the eSIM.
  • The eSIM QR code can only be used once and is permanently linked to the device where it is scanned.
  • After scanning and activation, the eSIM cannot be ported or transferred to another device.
  • We are not responsible for:
    • Inactivation by the user.
    • Incorrect activation or use of the Allow Data/Cellular Switch option that causes additional charges from third-party operators.
    • Any billing from other operators due to incorrect use or lack of technical knowledge.

4. Fees and Payments

  • All prices are in euros or US dollars, as indicated during the purchase process.
  • Payments are made through authorized payment providers (e.g. Stripe, Apple Pay, Google Pay).
  • Payments are final and non-refundable , except as provided in the refunds section.
  • Once the QR code is sent by email, the service is considered activated and there is no right to a refund.

5. Refunds and Refunds

  • Device Verification: It is the customer's responsibility to ensure that the device is compatible with eSIM. If the device is not compatible, there is no right to a refund.
  • Refund Cases: Refunds are only offered if the error is verified by us or our system. The request must be made within 2 days of purchase and supported by evidence.
  • Once an eSIM has been activated, no refunds are offered.
  • The cost of sending the QR code is considered final and non-refundable.

6. Everywhere Credits

  • Users can purchase Kudo Credits to fund their account.
  • Kudo Credits are non-refundable and cannot be converted into cash.
  • Kudo Credits remain in your balance and can be used to purchase packages within 365 days from the date of purchase. After this period, they expire automatically.

7. Fair Usage Policy for Unlimited Packages

  • “Unlimited” plans may have speed limits after a certain daily usage to protect network integrity.
  • The user is responsible for monitoring their usage to avoid possible restrictions.
  • The restrictions are in line with standard industry practices.

8. Availability and Use of the Service

  • It is the user's responsibility to verify that the destination is covered by our plans before purchasing.
  • The service must be used in accordance with the law and our guidelines.

9. Intellectual Property

  • All materials and content related to the service are the property of KudoSIM LLC.
  • Unauthorized use of our materials is prohibited.

10. Limitation of Liability

  • KudoSIM is not responsible for any damages arising from the use or non-use of our service.
  • The Service is provided “as is” without express or implied warranties.

11. Termination of Service

KudoSIM reserves the right to terminate or limit your access in case of violation of the terms or abusive use.

12. Privacy Policy

Use of the service is also governed by the Privacy Policy .

13. Changes to the Terms

KudoSIM may change these terms at any time. Significant changes will be posted on our website or we will notify you by email.

14. How to contact us