Frequently asked questions
Everything you need to know about the KudoSim eSIM, all in one place.
Frequently asked questions
What is an eSIM?
An eSIM is a digital SIM card built into your phone. You do not need a plastic SIM; it activates by scanning a QR code and works instantly.
Does KudoSIM work in Kosovo and abroad?
Yes. KudoSIM covers Kosovo and over 190 countries, including Europe, the USA and the Balkans. The plans are designed for travelers who want fast internet without expensive roaming.
How do I install a KudoSIM eSIM?
1. Buy a plan in the app or on the website. 2. You will receive a QR code by email. 3. Scan it with your phone. 4. Your internet is ready to use.
Can I keep my existing number?
Yes. Your KudoSIM eSIM is used only for data. Your primary number (for calls and SMS) stays active.
Does an eSIM work on every phone?
It works on every phone that supports eSIM. You can check the list of eSIM-compatible phones on our website.
What happens if I run out of data?
You can top up the same eSIM directly from the KudoSIM app or the website, with no need for a new code.
How do I check how much data I have left?
Open the Kudo eSIM app and you can see your data balance in real time, or check your balance directly on the website.
Can I use a hotspot with KudoSIM?
Yes, all of our plans allow hotspot and tethering. The exception is unlimited plans, where hotspot is not recommended due to telecom regulations.
Is it cheaper than roaming?
It is definitely cheaper than standard roaming. You will save money and get faster internet everywhere in Europe and around the world.
How can I get technical help?
If you run into any issue, you can contact our 24/7 support in the app or on our official website through Live Chat or WhatsApp.